Refund Policy
Due to the nature of our skincare products, we are unable to accept returns on opened or used items for health and safety reasons.
Eligibility for Returns
- Products must be unopened, unused, and in their original packaging to be eligible for a return.
- You must include your confirmation receipt or purchase order email.
- Returns must be requested within 30 days of the order date.
- All returns require prior approval from us before being sent back.
How to Start a Return
To request a return, email us at hello@thefourmula.co. Once approved, you'll receive instructions for sending your item back. Please note that return shipping costs are the customer's responsibility.
Resolution Timeframe
Once we receive your approved return, please allow 5–10 business days for us to process it.
Compensation Options
Approved returns will be resolved via either:
- Store credit, or
- A refund of the order total, excluding original shipping fees
Damaged or Incorrect Items
If you receive a defective, damaged, or incorrect item, please contact us immediately at hello@thefourmula.co so we can evaluate and resolve the issue — this is separate from the standard return process above and isn't subject to the "unopened" requirement.
European Union Customers
EU consumer law generally provides a 14-day right of withdrawal. However, this right typically doesn't apply to goods that are unsealed after delivery and are not suitable for return for health protection or hygiene reasons — which applies to our skincare products once opened. Unopened products remain eligible for return within the standard policy above. Since specifics can vary, you may want to have a legal advisor confirm this language meets current EU requirements for your business.